Delivery charges are nonrefundable. Please note our return policy as we do not accept any returns or exchanges after 30 days of the invoice date.
Please complete our Return Merchandise Authorization Form before returning the item to us. You will be contacted within 5 business days with an RMA number. We will get back to you with the return information. Package must be re-package as it was delivered to you.
There are certain restrictions when returning merchandise to us.
For
all electronic merchandise
Please note that once an appliance has been used whether it may be an Electric water dispenser or Rice Cooker, we can not accept the item back. JustClickAsia.com has a strict policy to sell only new merchandise.
If you need assistance with the operation of any Zojirushi product, we suggest that you contact Zojirushi directly at 800-733-6270.
Returns/Exchanges
If you have not used the product and would like to return or exchange the product for a different size or model, complete our RMA request form. All return merchandise have to be accompany with RMA number.
All returns are subject to a 18% restocking fee. You are responsible for the shipping charges and must have the package insured with a traceable carrier.
If you would like to exchange a unit for another, you must ship the item back to us prepaid and insured.
Please note that once an appliance has been used whether it may be an Electric water dispenser or Rice Cooker, we can not accept the item back. JustClickAsia.com has a strict policy to sell only new merchandise.
If you need assistance with the operation of any Zojirushi product, we suggest that you contact Zojirushi directly at 800-733-6270.
Returns/Exchanges
If you have not used the product and would like to return or exchange the product for a different size or model, complete our RMA request form. All return merchandise have to be accompany with RMA number.
All returns are subject to a 18% restocking fee. You are responsible for the shipping charges and must have the package insured with a traceable carrier.
If you would like to exchange a unit for another, you must ship the item back to us prepaid and insured.
All other merchandise
To return a product for refund/exchange, merchandise must still be a new and unused condition. If any portion of the extract is used, we can not offer you an exchange or refund.
Wrong Item
If you receive a product that you do not want or need, please return it to us via a parcel carrier of your choice. We will promptly credit your account excluding the shipping charges.
Our error
If we make a mistake on your order, we will correct the error. Customer satisfaction is our number one goal.
Customer will responsible with any additional shipping cost.
email: info@justclickasia.com
Phone: 323-203-0916